Troubleshooting

License and activation errors

What each license message means, and what to do.

When you activate

  • Glauco shows

    This license key is not valid. Check it and try again.

    Copy the key again from your email or from glauco.app/account. A key looks like GLAUCO-XXXXX-XXXXX-XXXXX-XXXXX.
  • Glauco shows

    All seats on this license are taken. Ask your team admin.

    Every seat on the Team license has a person. The message can name the admin. Ask them to release a seat or add one.
  • Glauco shows

    This email already uses Glauco on 3 computers. Remove the license from one of them first.

    Free an install. See Installs and seats.
  • Glauco shows

    This license has been revoked.

    The license no longer works. Contact us.
  • Glauco shows

    This license has no active subscription.

    The subscription ended. Renew it with Manage billing in your account.
  • Glauco shows

    Too many attempts. Wait a few minutes and try again.

    Wait, then try again.
  • Glauco shows

    Enter a valid email address.

    Check the email in Seat email.
  • Glauco shows

    Something in the form is not right. Check the key and the email.

    Check License key and Seat email, then click Activate again.
  • Glauco shows

    Could not reach the license server. Check your internet connection and try again.

    Activation needs the internet. A proxy or firewall must allow licenses.glauco.app.
  • Glauco shows

    The license server sent an answer Glauco could not check. Try again later.

    Try again later. If it keeps happening, contact us.

When you click Check now

  • Glauco shows

    License checked. It is valid.

    Nothing to do.
  • Glauco shows

    Your license is no longer active.

    The subscription ended or the license was revoked. Glauco goes to free mode.
  • Glauco shows

    Could not reach the license server. Glauco tries again later.

    You are offline. Glauco keeps working until the lease ends.
  • Glauco shows

    There is no license to check.

    Enter a key first.

When you remove a license

  • Glauco shows

    Could not reach the license server. The license stays on this computer; try again when you are online.

    Glauco must tell the server to free the install. Go online and try again, or remove the install in your account.

Offline license files

Still stuck? Contact us.