Troubleshooting
License and activation errors
What each license message means, and what to do.
When you activate
Glauco shows
This license key is not valid. Check it and try again.
Copy the key again from your email or from glauco.app/account. A key looks likeGLAUCO-.XXXXX- XXXXX- XXXXX- XXXXX Glauco shows
All seats on this license are taken. Ask your team admin.
Every seat on the Team license has a person. The message can name the admin. Ask them to release a seat or add one.Glauco shows
This email already uses Glauco on 3 computers. Remove the license from one of them first.
Free an install. See Installs and seats.Glauco shows
This license has been revoked.
The license no longer works. Contact us.Glauco shows
This license has no active subscription.
The subscription ended. Renew it with Manage billing in your account.Glauco shows
Too many attempts. Wait a few minutes and try again.
Wait, then try again.Glauco shows
Enter a valid email address.
Check the email in Seat email.Glauco shows
Something in the form is not right. Check the key and the email.
Check License key and Seat email, then click Activate again.Glauco shows
Could not reach the license server. Check your internet connection and try again.
Activation needs the internet. A proxy or firewall must allow licenses.glauco.app.Glauco shows
The license server sent an answer Glauco could not check. Try again later.
Try again later. If it keeps happening, contact us.
When you click Check now
Glauco shows
License checked. It is valid.
Nothing to do.Glauco shows
Your license is no longer active.
The subscription ended or the license was revoked. Glauco goes to free mode.Glauco shows
Could not reach the license server. Glauco tries again later.
You are offline. Glauco keeps working until the lease ends.Glauco shows
There is no license to check.
Enter a key first.
When you remove a license
Glauco shows
Could not reach the license server. The license stays on this computer; try again when you are online.
Glauco must tell the server to free the install. Go online and try again, or remove the install in your account.
On the activation page
The activation page shows
This key is not valid
The link may be cut off. Open the whole link from your email, or paste the key in Glauco under Settings > License.The activation page shows
Too many requests
Wait a minute, then open the link again.
Offline license files
Still stuck? Contact us.